Welcome to Shipfast! We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform, services, and website.
1. Who We Are
Shipfast is a Technology Service Provider (TSP) for the Open Network for Digital Commerce (ONDC). We help businesses—large and small—onboard to ONDC through seamless integration tools, e-commerce platforms, analytics, and logistics management.
2. Information We Collect
We collect the following types of data when you use our services:
a. Information You Provide
Business details (store name, GSTIN, bank account details, etc.)
Contact information (name, email, phone number)
Account credentials
Billing and payment data
b. Automatically Collected Data
IP address and browser type
Usage logs and access timestamps
Device and operating system details
Cookies and similar tracking technologies
c. Third-Party Data
We may receive data from ONDC-affiliated networks, logistics partners, payment gateways, and analytics platforms to help you onboard and operate more effectively.
3. How We Use Your Information
We use your data to:
Set up and manage your account
Provide our core services (middleware integration, e-commerce, logistics, etc.)
Facilitate ONDC onboarding and compliance
Offer analytics, insights, and AI-powered recommendations
Provide customer support
Ensure security, detect fraud, and comply with legal obligations
4. How We Share Your Information
We may share your information with:
ONDC and associated network participants (e.g., buyer/seller apps, logistics providers)
Authorized third-party vendors (e.g., cloud storage, analytics tools, payment processors)
Legal authorities, if required by law or to protect rights and safety
With your consent, for marketing or other business-related services
We do not sell your personal information to third parties.
5. Data Security
We use encryption, access controls, and secure cloud infrastructure to protect your data. However, no system is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.
6. Your Rights
You have the right to:
Access, update, or delete your data
Withdraw consent for marketing communications
Request a copy of your personal information
You can make these requests by contacting us at privacy@shipfast.app.
7. Cookies & Tracking
We use cookies and similar technologies to improve your experience, analyze performance, and provide personalized content. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your data only as long as necessary to fulfill the purposes stated in this policy, comply with our legal obligations, or resolve disputes.
9. Children's Privacy
Shipfast is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the "Effective Date" and notify you of significant changes via email or our platform.
11. Contact Us
For any questions or concerns regarding this Privacy Policy, reach out to us at:
privacy@shipfast.app
